PRIVACY POLICY

Last updated: November 11, 2024

Effective Date: November 11, 2024

EXCELSIOR STUDIOS respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website ceilingsdontexist.com, complete a form via Google Forms, book services via Acuity Scheduling, or interact with us in any other way.

Interpretation and Definitions

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions
For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for the election of directors or other managing authority.
Company (referred to as either "the Company", "We", "Us" or "Our") refers to EXCELSIOR STUDIOS.
Cookies are small files that are placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: Texas, United States
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website ceilingsdontexist.com.
Service Provider means any natural or legal person who processes the data on behalf of the Company.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., duration of a page visit).
Website refers to EXCELSIOR STUDIOS, accessible from ceilingsdontexist.com.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Information We Collect

We collect personal information from you when you:

Visit our website.
Fill out a questionnaire or contact form.
Schedule a consultation or service via Acuity Scheduling.
Make payments or inquiries regarding our services.

This information may include, but is not limited to:

Name, email address, phone number, and mailing address.
Payment information (such as credit card data).
Project preferences, notes, and other details submitted through questionnaires.
Your Device's Internet Protocol address (IP address), browser type, browser version, pages visited, and other diagnostic data.

We do not collect sensitive personal information (such as health data or financial records) unless explicitly required for a service.

How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our services.
To communicate with you about your scheduled consultations, projects, or services.
To process payments securely.
To personalize your experience and deliver content relevant to your needs.
To comply with legal obligations.

We may also use your information to:

Manage your account and provide access to our services.
Contact you via email, phone, or text regarding updates, security notices, or service-related information.
Send you news, special offers, and general information about our services, unless you have opted out of receiving such communications.

We process your data based on your consent when you provide it, to fulfill contracts (e.g., service bookings), and to comply with legal obligations.

Third-Party Services

We use third-party services to facilitate our operations, including:

Google Forms & Acuity Scheduling for appointment booking.
Stripe/PayPal/Square for payment processing.

These third-party services may collect personal information to complete your transactions and services. By using our website and services, you consent to the collection and use of your personal data by these third-party services in accordance with their privacy policies.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on our Service and store certain information. These technologies may include:

Cookies or Browser Cookies: Small files placed on Your Device to store browsing information.
Web Beacons: Small electronic files used to count users and track pages visited.

We use both Session and Persistent Cookies for the following purposes:

Necessary Cookies: To provide services available through the Website and enable features like user authentication.
Cookies Policy Acceptance: To track if users have accepted our cookie policy.
Functionality Cookies: To remember your preferences, such as login details or language preferences.

You can manage cookies by adjusting the settings in your browser or using our cookie consent tool to accept or reject non-essential cookies. You can control the use of cookies in your browser settings, but note that some website functionalities may not work if cookies are disabled.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no data transmission over the internet can be guaranteed to be 100% secure. We strive to use commercially acceptable means to protect your data but cannot guarantee absolute security.

Your Rights

You have the right to:

Access and request a copy of the personal data we hold about you.
Correct or update your personal data.
Delete your personal data, subject to legal and contractual obligations.

To exercise these rights, please contact us using the information provided below.

Retention of Your Personal Data

The Company will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may also retain usage data for internal analysis purposes, but it will generally be kept for a shorter period unless required by law to retain it longer. You can request the deletion of your personal data at any time by contacting us, unless we are required to retain it for legal purposes.

Transfer of Your Personal Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other jurisdiction. By using our services, you consent to the transfer of your data to locations outside your jurisdiction, where the data protection laws may differ. In the event of international data transfers, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data.

Disclosure of Your Personal Data

We may disclose your personal data in the following situations:

Business Transactions: In the event of a merger, acquisition, or asset sale.
Law Enforcement: If required by law or in response to valid requests by public authorities.
Other Legal Requirements: To protect the rights or property of the Company, prevent fraud, or ensure the safety of our users.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personal information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us so we can take appropriate action.

Amendments to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We will notify you of significant changes via email or a prominent notice on our Service.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: excelsiorultd@gmail.com
Phone: (281) 656-9857
Website: ceilingsdontexist.com/contact